Refund Policy

Short version: digital products aren't refundable by default once downloaded, but if something is broken, missing, or not as described, email me and I'll fix it or refund you. No fine print games.

1. Why Digital Products Are Different

Once a digital product has been downloaded, it can't really be "returned" — you already have the files. This is why most digital storefronts (and our policy) don't offer no-questions-asked refunds the way physical goods do.

2. When Refunds Are Available

I'll refund you fully in any of these cases:

• The download link doesn't work and I can't get a working one to you within a reasonable time
• The files are corrupted, missing pieces advertised on the product page, or technically broken
• The product is materially different from what was described on the product page
• You were charged twice or charged in error

Reach out within 14 days of purchase for any of the above.

3. When Refunds Aren't Available

• You changed your mind after downloading
• The product works as described but you decided it isn't for your workflow
• You bought the wrong product (but I'll happily swap you to the right one)
• Your editing software or version isn't compatible with what's listed on the product page

4. How to Request a Refund

Email through the contact page with:

• Your order email and approximate purchase date
• The product name
• What's wrong, with screenshots or details if it's a technical issue

I read every message and usually reply within a day or two. I'd rather make it right than just refund you, so please give me a chance to fix the issue first.

5. Chargebacks

Please contact me before initiating a chargeback through your bank or card provider. Chargebacks cost everyone time and money, and most issues can be resolved directly in a few hours.

6. Bundle Refunds

If you bought a bundle and want to refund only one component, get in touch — depending on the situation I may be able to refund the difference between the bundle price and the remaining items at full price.